Principle: Companies should ensure that human rights and due processĬonsiderations are integrated at all stages of the content moderation Red en Defensa de los Derechos Digitalesįoundational principles 1.New America’s Open Technology Institute.Human rights and enhance their accountability, and to assist human
To support companies to comply with their responsibilities to respect This second iteration of the Santa Clara Principles has been developed Including (but not limited to) the removal of content, algorithmicĭownranking of content, and the suspension (whether temporary or Or account due to non-compliance with their rules and policies, The terms “action” and “actioned” refer to any form ofĮnforcement action taken by a company with respect to a user’s content To all user-generated content, paid or unpaid, on a service, includingĪdvertising. “content” and “action” taken by a company. Where transparency is required with respect to what is considered This second iteration of the Santa Clara Principles expands the scope of Meaningful transparency and accountability. Specificity regarding precisely what information is needed to ensure In the first iteration, this second iteration provides greater
In contrast to the minimum standards set out May also wish to use the Operational Principles for guidance and to Smaller, newer, and less resourced companies Mature companies with respect to specific stages and aspects of theĬontent moderation process. Principles set out more granular expectations for the largest or most
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Guidance as to how to implement that principle. Overarching and cross-cutting principles that should be taken intoĪccount by all companies, of whatever business model, age, and size, This second iteration of the Santa Clara Principles is divided intoįoundational and Operational Principles. Iteration of the Santa Clara Principles better reflects the expectations On experience and expertise from all parts of the world, this second Individuals, and a thorough process of drafting and review. They were developed following aīroad consultation exercise involving more than 50 organizations and
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Responsibility to provide sufficient levels of transparency around theĭecisions they make, in order to enable accountability.įor these reasons, a broad coalition of organizations, advocates andĪcademic experts worked together in 20 to develop this second Society continues to increase, resulting in an ever greater Since 2018, twelve major companies-including Apple, Facebook (Meta),Įndorsed the Santa Clara Principles and the overall number of companies providing transparency and procedural safeguards has increased, as has the level of transparency and procedural safeguards provided by many of the largest companies.Īt the same time, the importance of the role these companies play in Meaningful due process to impacted speakers and better ensure that theĮnforcement of their content guidelines is fair, unbiased, proportional,Īnd respectful of users’ rights. In Santa Clara, CA, represent recommendations for initial steps thatĬompanies engaged in content moderation should take to provide These principles, named after the group's initial meeting place Internet platforms’ increasingly aggressive moderation of user-generatedĬontent. How best to obtain meaningful transparency and accountability around United States, a group of human rights organizations, advocates, andĪcademic experts developed and launched a set of three principles for In 2018, alongside the Content Moderation at Scale conferences in the
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